Automatic provisioning
A new answering service order in WHMCS automatically triggers provisioning in VICIdial and assigns an available forwarding number from your pool.
VICIdial × WHMCS integration
From online order
to answered call.
A complete software bridge for answering service providers—connecting sales, number provisioning, call handling and client communication in one automated workflow.
01 Order online02 Provision instantly03 Answer personally
LIVE SYSTEM FLOW
COMMERCE + CLIENT PORTALWHMCSOrder received
PROVISIONING
TELEPHONY + ROUTINGVICIdialNumber assigned
LIVE CALL
AM
AGENT INTERFACECall connectedInstructions synced
The integration layer
Two proven platforms.
One continuous service.
We connected WHMCS and VICIdial around the real operational needs of an answering service. The result removes manual setup, keeps agents up to date and gives every customer a professional self-service environment.
A purpose-built agent view
Incoming calls arrive in a custom VICIdial interface with the customer’s live instructions, contacts and the context an agent needs to handle the call.
One complete client portal
Customers review notes and recordings, manage contacts and change call instructions in WHMCS—without waiting for an administrator.
The automated journey
One order.
Every step connected.
From the moment a customer signs up to the moment their message is delivered, information moves automatically between the client portal and the agent desktop.
- 01→
Order
The customer orders an answering service in WHMCS.
- 02→
Provision
VICIdial assigns a forwarding number from the available pool.
- 03→
Answer
The agent sees the call, instructions and WHMCS contact list.
- 04→
Deliver
The right contact receives the call note; recordings remain in the portal.
INCOMING CALLNorthstar Consulting
00:42ANSWERING INSTRUCTIONS
Answer in our company name. Ask for the caller’s name, company and reason for calling.
↻ Synced from WHMCS just nowCONTACTS
DJ Dennis Jansen Primary
MS Marit Smit Sales
Add call note…
Built for the person answering
Everything the agent needs, at the right moment.
The custom agent interface presents current answering instructions and every relevant WHMCS contact alongside the live call. Agents can follow the script, transfer the caller or select exactly who should receive the note.
- Live instructions from the customer portal
- All WHMCS contacts visible in VICIdial
- Call transfer and structured note handling
A better customer experience
Control stays with
your customer.
Every answering service customer receives a secure WHMCS environment. They can manage the information agents work with, and review the outcome of every conversation.
Change instructions live
Updates made in WHMCS are immediately available to agents handling calls in VICIdial.
Review every call note
Messages stay organised in the customer environment and can be delivered to the selected contact.
Replay call recordings
Customers can listen back to their conversations directly from their WHMCS account.
Built by TelForce
Ready to connect your
answering service?
Talk to TelForce about the VICIdial–WHMCS integration and how it can fit your operation.
Visit telforce.nl